Refund Policy

Date issued 5/1/2025

At Next Chapter Clean Out, customer satisfaction is important to us. We strive to provide quality service with professionalism, transparency, and care. Please review our refund policy below.

1. Service-Based Policy

As a service-based business, refunds are generally not issued once a job has been completed and accepted by the customer. However, we understand that situations may arise, and we handle each case with fairness.

2. Cancellations

24+ Hours Notice: No charge. Full refund if payment was made in advance.
Less Than 24 Hours Notice: A $50 cancellation fee may apply, and any remaining balance will be refunded.
Same-Day Cancellations or No-Shows: No refund issued for deposits or prepayments.

3. Deposits

Deposits made to secure appointments are non-refundable if the customer cancels within 24 hours or fails to be present at the scheduled time.

4. Disputes or Dissatisfaction

If you are unsatisfied with the service provided:

Contact us within 48 hours of service completion.
Include photos and a written explanation of your concern.
We will assess the issue and may offer a partial refund, credit toward future services, or a return visit at our discretion.

5. Non-Refundable Items

Refunds will not be provided for:

Services that were completed as described.
Items or debris already removed and disposed of.
Jobs where customer approval was given during or after completion.

6. Processing Refunds

If a refund is approved:

It will be processed within 5–10 business days to the original payment method.
You will be notified by email or text once the refund has been issued.

7. Contact Us

For questions or refund requests, please contact:

📞 (650) 483-8482
📧 NextChapterCleanOut@gmail.com
🌐 www.NextChapterCleanOut.com